Refund policy

RETURNS & REFUNDS

Each PinealVision Activewear item is made to order. Because of this, we do not accept returns or exchanges for change of mind, wrong size ordered, wrong color selected, or buyer's remorse. Please review the size and fit information on the product page before ordering.

CANCELLATIONS & CHANGES

Orders may be canceled or changed only before production begins. Once production has started, an order cannot be canceled, changed, or refunded for change of mind. If you need to request a cancellation or change, contact us as soon as possible at cat221977@gmail.com with your order number.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your item arrives damaged, defective, misprinted, or you received the wrong item, contact us within 30 days of delivery at cat221977@gmail.com with your order number and clear photos of the item and the issue. We will replace the item or refund the purchase to your original payment method once the claim is approved.

LOST OR DELAYED PACKAGES

If tracking shows no movement, or your package has not arrived within a reasonable time after the estimated delivery window, contact us at cat221977@gmail.com with your order number so we can investigate. If a package is confirmed lost, we will replace the item or refund the purchase to your original payment method.

INCORRECT ADDRESS

We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. Orders marked as delivered by the carrier are not eligible for a refund for non-delivery. Please confirm your shipping address before completing your purchase.